Please share the outcome with the Community? After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.IF the issue persists, log a case with Kaspersky Technical Support, fill in Activation & License issues, Other template. Support may request Logs, Traces & other data, they will guide you:.
Shutdown the machine using Shutdown, not Restart, power on, login to Windows normal mode.Delete all files in C:\Users\USER\AppData\Local\Temp *USER* = your name.Run a manual Database update → allow it to complete.If “ Timed Out: An internet connection is required to activate application” issue persists, please do the following:
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